FootReviver Delivery & Returns

This page explains exactly how delivery, returns and exchanges work with FootReviver, so you know what to expect before you order and what to do if something isn’t quite right.

Please read this page before sending anything back, as it will help you choose the best option for your situation.

Quick summary (before you read the detail)

• Delivery aim: dispatch next working day; typical arrival in 1–3 working days.
• Returns: 30 days from the date your order is shown as delivered by the carrier.
• Use: at‑home try‑on only – no outdoor or extended wear.
• Condition: must be new, unused, with all tags and original packaging.
• Return postage: paid by you unless the item is faulty or we made an error.
• Exchanges: available for the same product or an item of equal value.

How FootReviver delivers

FootReviver aims to dispatch all orders by the next working day after your purchase. During busy periods dispatch may take a little longer, but we always work to get your order sent out as quickly as possible.

Orders are sent using a first class tracked service. Most parcels to addresses in our main delivery area arrive within 1–3 working days from the date of dispatch, although delivery times can occasionally be affected by postal delays or adverse weather. If your order is taking longer than expected, please get in touch and we’ll check the tracking and let you know what’s happening.

Every order is sent with tracking. If you would like your tracking details, please ask our support team. Please double‑check your delivery address at checkout. We use the exact details you provide, and once a parcel has been dispatched we can’t change the address or redirect it. If a parcel is returned to us because the address was incorrect or it was not collected in time, we may ask you to cover the cost of sending it again.

If you order from outside your home country (where applicable), delivery times will be longer and your local postal service may apply import or customs charges. Any such charges are the responsibility of the recipient.

The FootReviver 30 Day Comfort Promise

Comfort and fit are personal, especially with insoles, sandals, braces and supports. Our 30 day returns window is there to give you time to decide whether a FootReviver product is right for you.

For returns, we count the 30 days from the date the carrier shows your parcel as delivered. During this period you can:

• Check the fit of your FootReviver product at home.
• Stand and walk gently indoors to assess support and cushioning.
• Decide whether the item suits your feet and your daily routine.

This 30 day period is for at‑home assessment only. It is not intended for extended or regular use followed by a return. To keep the policy fair for all customers, we apply clear conditions to every return.

Condition of items for return

To be eligible for a refund, exchange or store credit, items must be returned to FootReviver:

• Within 30 days of the date the carrier shows the parcel as delivered.
• In the same condition as supplied – new, unused, unwashed and undamaged.
• Free from visible wear, creasing, flattening, marks or residue.
• Free from any odour, including perfume, deodorant, smoke or body odour.
• With all original tags, inserts and protective covers attached and intact.
• In the original packaging, including any branded boxes, bags and accessories.

Many FootReviver products are worn in close contact with the skin. Once an item has been used beyond simple at‑home trying on, it is no longer considered new. We can only accept returns that meet the conditions above.

Trying FootReviver products on vs. wearing them out

We want you to be able to try your FootReviver insoles, sandals or supports with confidence, but there are clear limits on how far that try‑on period can go.

You may:

• Try items on indoors on a clean, dry surface.
• Walk lightly around your home to test comfort and support.
• Adjust straps or fastenings on braces and supports to check fit.

We’re not able to accept returns if:

• The item has been worn outside, even once.
• The product has been used for regular daily wear, work, sports or exercise.
• There are signs of use such as deep creases, flattened padding, clear footprints in the footbed, scuffing, dirt, staining or any noticeable odour.

If an item is returned showing extended or heavy use, we may refuse the return or, where appropriate, offer a partial refund. Each return is assessed against the same set of criteria so that all customers are treated fairly.

If your item meets these conditions and you’d like to return it, please follow the steps below.

How to return a FootReviver item

If you would like to return an item within the 30 day period, please follow these steps:

1. Contact FootReviver using the form at the bottom of this page to tell us you wish to return an item.
2. Re‑pack the product carefully in its original packaging, including all tags, inserts and accessories.
3. Always include a written note inside your parcel. This helps us match your package to your order quickly and makes sure we follow your instructions correctly. Your note should clearly state:
   • Your full name.
   • Your order number.
   • Whether you want a refund, store credit or an exchange.
   • If exchanging: the product, size and/or variant you would like instead.
   • A brief description of the reason for the return (for example: too small, too wide, not suitable for my activity).
4. Send your parcel back using a reliable postal service. We recommend a tracked or signed‑for service and that you keep your proof of postage until your return has been processed.

Returned items stay your responsibility until they arrive with us, which is why we strongly recommend a tracked or signed‑for service. If a return parcel is lost in transit and does not reach us, we can’t process a refund, credit or exchange for that item.

Please pack items securely so they are protected during transit. If a product is damaged on the way back because it wasn’t packed properly, it may no longer meet our return conditions.

Unless the item is faulty or we have made an error with your order, return postage costs are your responsibility. Original shipping and handling fees are non‑refundable.

Exchanges

FootReviver does offer exchanges. As long as the item you send back meets our return conditions, we can usually swap it for another size or an item of equal value.

To request an exchange:

• Let us know via the contact form or email that you would like an exchange, and
• Always include a clear note inside your parcel stating:
  • Your name and order number.
  • That you are requesting an exchange.
  • Exactly what you would like in exchange – for example, the same product in a different size, or another item of the same value.

Exchanges are normally available for the same product in a different size, or for another FootReviver product of equal value. If the item you choose in exchange costs more than your original purchase, we’ll let you know the difference to pay before we send the replacement.

Once we receive and check your returned item, we will process the exchange and send out your replacement as soon as possible. We will contact you if there are any issues with stock or if we need any additional information from you.

Refunds, store credit and non‑returnable items

When your return arrives, the FootReviver team will inspect the item against the return conditions. If it meets those conditions, we will process your refund, issue store credit, or complete your exchange according to the instructions in your note.

Refunds are made to the original payment method used at checkout. After we process a refund, the time it takes to appear in your account will depend on your payment provider.

If an item does not meet the return conditions, we will contact you to explain the outcome. In these cases we may:

• Refuse the refund and arrange to return the item to you, or
• Offer a partial refund where that is appropriate.

When we say “sale items” we mean products clearly marked as reduced or on promotion at the time you bought them. All sale items are treated as final purchases and are not eligible for return or exchange unless they are faulty. Items purchased using a general discount code are not automatically classed as sale items unless otherwise stated.

Faulty or incorrect FootReviver items

Every FootReviver product is checked before dispatch. If you receive an item that is faulty, damaged on arrival or not what you ordered, please contact us as soon as possible so we can put things right.

If you think your item may be faulty, please contact us as soon as you notice the problem, and ideally within 30 days of delivery. Include your order number and a description of the issue. Once we have confirmed the problem, we will agree a solution with you. This may involve a replacement, repair, store credit or refund, depending on the situation and stock availability.

Need help from FootReviver?

If you are unsure whether your item can be returned or exchanged, or you have any questions about delivery, fit or comfort, please get in touch. Include your order number if you can, and we’ll advise you on the best next step.

Our aim is to make the process straightforward and fair, so you can focus on getting the right FootReviver support for your feet.